PatientPro was built inside real practices, not a pitch deck. The problem was simple: patients loved their visits, said so at the front desk, and never made it to Google.
The practices had tried asking. Front desk staff would mention it at checkout, cards went home in folders, and the occasional email went out days later. Almost none of it turned into reviews, because by the time a patient sat down at a computer, the moment had passed.
So we automated the moment.
PatientPro connects to the practice’s EMR and sends each patient a short, friendly text within minutes of their visit, while the experience is still fresh. Five-star experiences go straight to Google. Anything less comes back to the practice privately, so concerns get handled directly instead of publicly.
One thing, done well
We don’t try to be an all-in-one platform. PatientPro does one thing, automated review requests, and wins on the depth of its EMR integrations, the speed of its outreach, and how little work it asks of your staff. Setup is done for you, messaging is written for healthcare, and results show up in a live dashboard you can check any time.
The results speak plainly
- A multi-location ophthalmology group we serve passed 1,000 Google reviews, with requests going out automatically after every visit.
- A Northern Virginia therapy practice grew from 78 to over 120 Google reviews, fully automated through their EMR.
- Texts get opened. About 98% of text messages are read, against roughly 20% for email.
Who runs PatientPro
PatientPro is run by John Saad, a builder who works directly with every practice we serve. When you email us, a person who knows your account reads it the same day. That is the level of service we intend to keep.